Question Do I need a Paypal account to place an order?
AnswerNo you don’t. When checking out you can select the option to “Check out without an account” On the login screen for Paypal.
Question How secure is your store?
AnswerOur store is very secure, all your data is protected by our own site software, and PayPal (our payments partner) is very secure. PayPal uses 128-bit SSL (Secure Socket Layer) encryption – this is the same used by your bank.
Question When will my item be delivered?
AnswerDelivery time depends on the size of your order and where you are based. UK Delivery will typically be 2 – 5 days max on our regular dispatch service, or we have a 24 hour next-day delivery option for order made before 2pm. Worldwide delivery can take 5 -15 days for Europe, or 7-28 days International depending on where in the world you are. We have a 3 – 7 working day priority option.
Question Do you offer wholesale on your products?
AnswerYes we do. If you’re website or store would like to stock Bear Supply e-mail us your website or store details, we can send over rates and tailor packages for you.
Question Do you have a size guide?
AnswerAll our sizes and dimensions can be viewed on each product page. Just click the sizing tab to display the chart.
Question What’s your return policy?
AnswerWe want you to be 100% happy with your order. If for some reason you aren’t we are happy to exchange or refund these items within 28 days of receipt. Simply e-mail us at firstname.lastname@example.org for a return slip, fill it out, and send it back to us with your unused, unworn, and unwashed items. Postage for items sent back is paid by you. Refunds on original order amounts can take up to two working weeks to process through PayPal. If you want an exchange, be sure to include that filled-out return slip. Once we receive your item and it has been processed, we’ll get the replacement out to you (postage paid by you). For hygiene reasons, certain items cannot be returned, unless they are faulty. Customers must get proof of posting when returning product to us.